A Handcrafted Business
Last updated: 1 January 2025

We hope you love what you’ve ordered but we understand that sometimes things change. Here’s everything you need to know about returns, refunds and your right to cancel.

👕 Products made to order

All our products are created using a trusted print-on-demand partner, Printful. That means:

Made to order – Every item is printed especially for you after your order is placed.
They’re printed and shipped by Printful directly from their fulfilment centres.
Not personalised – so they are covered by UK consumer law.

✅ Your right to cancel

Under the Consumer Contracts Regulations, you have the right to:

Cancel your order within 14 days of receiving it, no questions asked.
Once you’ve cancelled, you then have another 14 days to return the item.

To start a return or cancellation, just email us at nicola@ahandcraftedbusiness.com with:

Your name
Order number
Confirmation you’d like to cancel or return

We’ll reply with next steps and the return address.

If you’re returning an item please note:

You are responsible for the return postage – we’re a small business and can’t cover these costs.
The item must be in its original condition – unused, unwashed, and (if applicable) with tags or packaging.
Once we receive the item, we’ll refund you the full amount you paid (excluding any upgraded shipping you chose at checkout) within 14 days.

Please don’t return anything without contacting us first.

**❌ What you can’t return**

You can’t return or cancel:

Used, washed or damaged items
Sealed goods like face masks, if the seal has been broken (for hygiene reasons)

🛠️ Faulty or damaged items

If something isn’t right – damaged, misprinted, or faulty – please email us at nicola@ahandcraftedbusiness.com within 30 days of receiving it.

Include:

Your order number
A photo of the issue
A short description of the problem

We’ll work with Printful to resolve the issue and either replace the item or refund you, at no cost to you. You don’t need to return the faulty item unless we specifically ask you to.

🚫 Incorrect or unclaimed deliveries

If the shipping address provided is incorrect or incomplete, your order may be returned to Printful. If this happens, you’ll be responsible for the cost of reshipping once the correct address has been confirmed.
If the parcel is unclaimed (i.e. no one collects it from a depot or delivery attempt fails), it will also be returned. In that case, you’ll need to cover the cost of reshipping the item again.

📦 Return handling & Printful policies

The return address is automatically set to the Printful fulfilment centre that handled your order. When your return is received, Printful will send us an automated email notification.

Important notes:

Unclaimed returns are donated to charity after 30 days.
If the wrong return address is used (not Printful’s facility), you may become liable for that shipment.
If you don’t have a Printful account with a billing method, any returned orders (due to incorrect addresses or unclaimed shipments) will not be reshipped and will be donated to charity at your expense, with no refund issued.

🧾 The honest bit

We’re a small UK business using a global supplier, and while that lets us offer you a wider range of products, it also means we can’t absorb returns in the way big retailers do.

But your legal rights matter – and so does your happiness. So we’ll always handle things fairly, legally, and with care.

If you’re unsure about sizing, materials or anything else, please do get in touch before you order – we’re happy to help.

Thanks so much for supporting A Handcrafted Business.