Ecommerce Consultancy Building Sales and Profit
Products That Sell Profitably
Sales That Scale
Helping Ecommerce Businesses Thrive Since 2013
Ecommerce Consultancy with Nicola Smith
Schedule a video call to meet, Nicola Smith, Ecommerce Consultant.
We'll explore what your brand needs, how I can help and the next steps.
When independent brands bring me, Nicola Smith in, for Ecommerce Consultancy, it’s because something isn’t working, but they can't confidently put their finger on it.
Sales are happening, but you're not meeting targets.
Profit isn't where it needs to be..
And the projected growth line is, well flat as a pancake.
That's when I'm hired to identify the changes and gaps that will solve the issues.
You can also hire me to implement the changes too.
Ecommerce Consultancy That Goes Deeper
When you bring me in, no stone is left unturned.
I look at your business the way others don’t – pulling apart sales, systems, customer journeys and the numbers that matter and then putting it back together with clarity and direction.
- Growing Profit: I look at the numbers (margins, AOV, LTV, conversion etc) to find the patterns and stories really driving or draining your profit.
>>Then it's fixing the leaks, lifting your margins and delivering sustainable sales growth. - Generating Traffic: I look at how people (and who they are) actually find and visit your shop across all your paid, passive and proactive channels to see what’s working, what’s wasted, and what’s missing.
>>Then it’s making more of the traffic you already have, optimising customer acquisition cost (CAC) and bringing in more of the right customers. - Fixing Bottlenecks: I delve into products, positioning and customer flow hunting out bottlenecks and problems that are slowing you down.
>>Then it’s fixing the flow, turning those snags into sustainable profitable sales. - Experiencing the Sale: I test what it's like to be your customer - from discovery to delivery and reputation building to spot missing tricks, gaps and opportunities.
>>Then it’s making the customer experience even better, turning it into more repeat sales, more 5-star reviews, and a reputation that keeps sales flowing. - Driving Engagement: I review how your brand communication, from on-site copy to opt-ins, newsletters and transactional emails, to make sure every message sells, reassures and builds loyalty.
>>Then it’s turning communication into a growth engine that brings in more sales, repeat orders and stronger customer relationships.. - Spotting Opportunities: It's not all about you! I spot competitor moves, market shifts and customer trends.
>>Then it's turning insight into inspired decisions and competitive advantage! - Joining the Dots: I examine how marketing, operations and service work together, and where they don’t, to spot the gaps getting in the way of your sales growth.
>>Then it’s fixing your sales machine so everything works together - driving sustainable growth and profit.
Ecommerce Consultation starts with exploration and ends with stronger sales, higher profit and a growth engine powered by traffic, trust and loyalty.
As Seen On: Channel 4, BBC, The Street, The Standard
Why Work With Me for Ecommerce Consultancy?
If you want someone to hand you a 200-page report full of acronyms, charts, and “strategic frameworks”… hire McKinsey.
If you want someone who’s been in ecommerce since before Facebook existed… who’s run her own product business, made the mistakes, done the late-night packing, and now spends her time spotting profit leaks and growth gaps for brands like yours… then you’re in the right place.
Here’s what working with me actually looks like:
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I’ll find the things you’re blind to (Most of my clients say “why didn’t I see that?” at least twice during our time together)
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I’ll call out the nonsense in your shop that’s costing you sales - the stuff your team is too polite (or too close) to say
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I’ll test your business as a customer - and tell you what made me want to buy… or scream out in frustration
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And I’ll give you the fixes you actually need to grow sales, profit, and loyalty.
This is Ecommerce Consultancy done my way: practical, commercial, results-driven.
And focused entirely on helping your business sell more, keep more customers, and give you the confidence to grow.
Schedule a video call to meet me, Nicola.
We'll explore what your brand needs, how I can help and the next steps.
How Ecommerce Consultancy with Nicola Smith Works
1. Book an initial video call
We’ll explore your goals, what you need and whether consultancy with me is the right fit. I’ll also gather the information I need to prepare a quote.
2. Agree the quote & contract
I’ll confirm the scope, price and terms in writing. In some circumstances I may need additional information after our initial call before I can quote.
Once we’ve agreed the quote and signed a simple contract, we’ll also confirm the payment schedule, typically 50% when the project is agreed and 50% on delivery of the final report. With that in place, we’re ready to begin.
3. Exploration
This is the deep dive. I’ll review all your platforms, numbers and customer journey. Where possible, I’ll also purchase and experience your products first-hand to see what your customers see. Depending on the project, I may also visit your premises. Seeing your set-up in action gives valuable context from operations to packaging to how your team works - that data alone can’t reveal.
4. Interim findings & validation
We’ll meet to test my early findings against your business context. This stage validates the data, checks direction, and ensures the final recommendations line up with your goals.
5. Final report & handover
Delivered in a format that suits you (written report, presentation, or live video session), this includes findings, fixes and next steps tailored to your brand.
6. Follow Up Discussion (optional)
After you’ve had time to review the findings, we can schedule a follow-up discussion if needed. This is your chance to ask questions, explore alternative solutions, or dig deeper into any recommendations.
How much does Ecommerce Consultancy cost?
Every consultancy project is different. The cost depends on the scope, depth of review, and the outcomes you want to achieve. After our initial call, I’ll confirm a quote tailored to your business needs.
As a guide, consultancy projects are usually from £5k to £10k depending on the scope.
If you don't want a full consultation and are looking for a channel specific project, then this would be reflected in the price.
What are payment terms?
For consultancy, I usually work on a staged payment plan: 50% when the project is agreed, 50% on delivery of the final report. This keeps things simple and clear for both sides.
How long does the consultancy process take?
Most consultancy projects take 6–10 weeks from initial call to final handover, depending on the depth of review and how quickly I can access your platforms and information.
Do I need to be available throughout?
I’ll need input at a few points, especially early on when I gather access and context, and at the interim findings stage. But you won’t be buried in admin, most of the work happens behind the scenes.
Will you need access to our systems?
Yes. , I’ll need temporary access to platforms like your ecommerce site, analytics, email tools and all platforms covered by the review. This is handled securely and with clear boundaries.
What do I get at the end?
You’ll receive a tailored report with findings, fixes and next steps. This can be delivered as a written document, a live video presentation, or both whatever helps your team take action fastest.
Do you work with any type of ecommerce business?
I work with independent brands and product sellers of all kinds
How is this different from an agency audit?
Agencies often focus on their specialism (ads, design, SEO). My consultancy takes a holistic view across sales, traffic, customer journey, profit and messaging- so you see the whole picture, not just one slice.
Will I be able to ask questions after the final report?
Yes. Once you’ve had a chance to review the findings, we’ll have a follow-up discussion. This gives you the opportunity to ask questions, dig deeper into any recommendations, or explore alternative solutions if something doesn’t fit your business.
What platforms do you work with?
I've worked with all the major platforms.
I find it isn't the platforms that make the difference - it's how you use them!
Do you travel to visit clients’ premises?
Depending on the project scope and your business needs, I may visit your premises to see how your operations first hand. This gives valuable context that data alone can’t show. This is usually agreed as part of the project scope and quotation.
Any additional visits outside the agreed original scope may incur extra expenses, which would always be discussed and approved in advance.
Do you implement the changes for us?
No my role is to give you clarity, strategy and direction. Your team (or chosen partners) implement the recommendations, but I can advise on how to prioritise and execute them.
Schedule a video call to meet me, Nicola.
We'll explore what your brand needs, how I can help and the next steps.
Schedule a video call to meet me, Nicola Smith, Ecommerce Consultant.
We'll explore what your brand needs, how I can help and the next steps.
Ecommerce Consultancy with proven expertise in sales strategy, conversion optimisation & growth planning to drive profitable online success.
Service Type:
Ecommerce Consultancy
Price:
5000
Currency:
£ Ecommerce Consultancy - Nicola Smith
