A Handcrafted Business Services Terms & Conditions
(Training, Consultancy, Advisory, Coaching & Done-For-You Services)
If you are purchasing or engaging in any A Handcrafted Business Services (including training, consultancy, advisory, coaching, or done-for-you services), you must read these Terms and Conditions in full prior to purchase, as they apply to all purchases and, unless otherwise agreed in writing, form the entire contract between you and us.
We may update these Terms and Conditions occasionally for legal, regulatory, or operational reasons. The current version will always be available on our website. Your continued use of our Services after any such updates constitutes acceptance of the revised Terms.
By purchasing the Services, you confirm that you are acting wholly or mainly for purposes relating to your trade, business, craft, or profession, and not as a consumer.
Key Service Terms
The terms cannot be varied and in proceeding to purchase Services you will be deemed to have accepted these terms.
The terms and conditions set out below apply to the Services offered by A Handcrafted Business. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which A Handcrafted Business (“we,” “our,” or “us”) provides Services to you acting in the course of your trade, business, craft, or profession.
These terms apply to purchases made in the course of your trade, business, craft, or profession and do not exclude or limit any statutory rights that cannot lawfully be excluded in business-to-business transactions.
For the purposes of these Terms, “payment plan” includes any arrangement where the Fee is paid in instalments or split payments, whether described as a payment plan, instalment plan, or split payments on the Website.
Memberships are governed by specific Membership (Subscription) Terms and Conditions available [here]. These Membership Terms supplement this agreement, and together, form your full contract with us. In case of any conflict, the Membership Terms shall prevail for membership-related matters.
Services Outline
“Services” means any courses, programmes, memberships, coaching, consultancy, advisory services, audits, strategy work, implementation support, performance reviews, or done-for-you services provided by A Handcrafted Business, whether delivered live, recorded, online, in writing, or on a one-to-one basis.
We offer a variety of different Services for entrepreneurs and product-based business owners looking to improve specific areas of marketing, sales and business growth and improvement. Further details of our Services can be found on our website.
Our aim is to provide support and guidance on the strategies and skills product sellers need to grow their ecommerce businesses profitably. While some Services may suit those newer to business, others are designed for more established sellers. Service suitability details are available on each Service page.
If you’re unsure whether a Service is right for you, please contact us to discuss your needs. For specific or bespoke support, please enquire about our one-to-one or consultancy Services.
Service Specifics and Technical Requirements
Training and Coaching Services
To access and fully benefit from our digital Services, you are responsible for ensuring you have a reliable internet connection and compatible devices (such as a computer, tablet, or smartphone). We do not guarantee uninterrupted access due to factors beyond our control, including device limitations or connectivity issues.
Details about each Service are available on the Website. Each Service may include some or all of the following elements:
- Recorded Videos (Self-Study)
- Live Sessions
- Workbooks
- Bonuses
- Community Access - A Private Facebook Group / private Kajabi Community
- i) Recorded Videos & ii) Live Sessions (where included)
Videos, whether recorded or live, are led by Nicola Smith and occasionally guest experts who specialise in different areas of ecommerce and business growth. Recorded videos are accessible via a personal login emailed to you after purchase, hosted on the Kajabi platform, which requires an internet connection. Occasionally, a Service may be delivered via email alone.
We encourage you to work through the videos and workbooks at your own pace. However, not completing self-study materials may limit your ability to benefit fully from live sessions, if included.
Live sessions typically last between 1 to 2 hours and may be hosted via private Facebook Groups, Kajabi Communities, Zoom, or similar platforms. It is your responsibility to have any necessary links and access ahead of sessions. Missed group sessions will not be rescheduled, but recordings will generally be made available unless otherwise stated.
One-to-One Sessions
For booked 1:1 sessions, you must provide at least 48 hours’ notice to reschedule, unless otherwise agreed. Sessions cannot be carried over, and if you arrive more than 15 minutes late without notice, you may forfeit the session. Booked 1:1 sessions are non-refundable. All sessions must be completed within 12 months of purchase; unused sessions expire after this period.
iii) Workbooks (where included)
Workbooks are provided as PDFs or Google Docs and are designed to complement your learning from videos or live sessions. Working through these materials in your own time will help you get the most from the Service.
- iv) Bonuses
Bonuses vary by Service and are subject to availability and any specific limitations detailed on the Website or in communications. It is your responsibility to access any bonus content or attend bonus sessions at the specified times. Unused, missed, or expired bonuses cannot be refunded, exchanged, or replaced.
- v) Community Access (where included)
Where included, you may be granted access to a private Facebook Group or Kajabi Community to connect with peers at a similar stage of business. Nicola Smith may occasionally post support or advice in these groups, but responses are not guaranteed to be immediate. Please be aware that content shared within these communities is visible to other members and carries inherent privacy risks.
Behaviour
We expect all members to treat others with politeness and respect at all times. While we cannot be held responsible for the behaviour or actions of other members, any behaviour deemed offensive or inappropriate may result in termination of your access to our Services and/or associated communities. For full details, please see the Termination clause below.
Consultancy, Advisory and Done-For-You Services
Where Services include consultancy, advisory, strategy, performance review, implementation support, or done-for-you work (including but not limited to Growth Partner services), the Services are provided on a best-endeavours basis and do not guarantee specific commercial, financial, or performance outcomes.
Work is deemed to have commenced once planning, review, analysis, communication, or implementation begins. Once commenced, such Services are non-refundable as set out in the Cancellation and Refunds sections below.
Any timelines provided are indicative only and may vary depending on information supplied by the Client, responsiveness, or external factors outside our control.
You agree to provide timely information, approvals, and access reasonably required to deliver the Services. We are not responsible for delays or reduced outcomes caused by failure to provide these, or by third-party tools/platforms outside our control.
Service Disclaimers
Our Services are designed to provide you with expert knowledge, tailored guidance, and practical strategies to help you improve your marketing, attract customers, and grow your business. We work closely with you—whether in group sessions or 1:1 coaching—to offer advice that fits your unique situation based on the information you share.
You remain solely responsible for all business decisions and actions taken following advice or recommendations provided as part of the Services.
Business success depends on many factors outside of our control, including your implementation, market conditions, timing, and unforeseen challenges. While we strive to provide personalised and actionable advice, we cannot guarantee specific results.
Advice and recommendations are provided based on information supplied by the Client, and we are not responsible for outcomes arising from incomplete, inaccurate, or delayed information.
Our content is not a substitute for professional advice in fields such as legal, financial, or medical matters. If you need such advice, please consult the appropriate professionals.
We expect all participants to respect the privacy and rights of others in the community. We cannot be held responsible for actions or disclosures made by other members based on shared information.
Contact and Schedule
Our Services are intended to run continuously, with training materials, recorded and live sessions, workbooks, and bonuses provided as described above. If unforeseen circumstances cause any session(s) to be postponed, we will reschedule them as soon as reasonably possible.
Where your Service includes direct access and contact via email and/or Whatsapp, such access and contact is available within reasonable and fair use in proportion to the Service purchased.
We aim to respond to email enquiries during normal business hours, Monday to Friday. Responses are typically prompt and within 48 hours however response times may vary due to holidays, technical issues, or other commitments.
For technical queries related to accessing the Services, please include “Tech” in the subject line of your email to help us prioritise your request.
You may see posts on our social media channels outside of normal business hours. Some of these posts are pre-scheduled and not live. While we are passionate about supporting you and may respond outside of working hours when possible, we cannot guarantee availability at those times.
For support or Service related queries, please contact nicola@ahandcraftedbusiness.com. Nicola typically responds during business hours.
For general enquiries or when Nicola is unavailable, you may contact hello@ahandcraftedbusiness.com. Please note that responses from this address may be delayed depending on admin availability.
Payment Terms
Training and Coaching:
The purchase price for each Service (“Fee”) is detailed on the relevant Service sales page on the Website. Payment methods may include PayPal, card payments processed via Stripe, Kajabi Payments (Stripe), Google Pay, and occasionally, Klarna or Clearpay payment options may be available, subject to their approval and terms and conditions.
Where a Service offers the option of split payments (payment plans) or a monthly subscription (membership) you are responsible for paying the full Fee through the agreed payment schedule or subscription payments until cancelled in accordance with these Terms.
Subscription (membership) payments renew automatically unless cancelled in accordance with these Terms. You may cancel future payments by following the cancellation procedures set out in the Cancellation section.
Cleared payment must be received before you are entitled to access any Service.
Where a Service is offered at a discounted rate in exchange for full payment upfront, such discount is conditional upon payment being received in full before any work commences. No work will begin, and no access will be provided, until cleared payment is received. Once work has commenced, such Services are non-refundable.
Where a payment fails or is rejected but you have already received access to the Service, you agree to pay the outstanding amount within 7 days of access being provided. We reserve the right to suspend or terminate your access immediately for any failed or late payments until payment is received in full.
Should payment remain overdue for more than 30 days, we reserve the right to initiate collection proceedings, including recovering reasonable costs incurred.
Any disputes regarding payments should be raised promptly with us so we can seek to resolve them amicably.
Fees are based on the availability of the Service as detailed on the Website and are not contingent on your actual usage or attendance. You are responsible for your own usage and attendance. No credits, deductions, or refunds will be given for non-attendance or lack of use of the Services.
Consultancy, Advisory and Done-For-You Services
Services may be offered under different payment structures, including:
- a) Pay-in-full commitments, where a discounted rate is offered in exchange for payment covering a defined service period;
b) Fixed term Retainer (pay monthly), where the full Fee is agreed in advance and paid by instalments for convenience; and
c) Rolling monthly services, where Services are provided and charged on a month-by-month basis with no long-term commitment unless otherwise stated.
Where Services are provided on a consultancy, retainer, or payment plan basis, delivery of the Services is conditional on payments being made in accordance with the agreed schedule.
If any payment is late, missed, or fails, we may pause, delay, or suspend delivery of the Services until payment is brought fully up to date. Any agreed timelines will be extended accordingly. We are not responsible for delays or reduced outcomes resulting from suspended Services due to non-payment.
The applicable payment structure will be specified at the point of purchase or in writing.
Pay-in-Full Commitment
Where Services are purchased at a discounted rate in exchange for full payment covering a defined service period, the Client commits to that period. Once work has commenced, all Fees paid are non-refundable. The Client may choose to disengage early; however, no refund will be due for any unused portion of the service period, and we are not required to continue providing Services beyond the termination date.
Fixed-Term Retainer (Monthly Payments)
Where Services are provided under a fixed-term retainer and paid monthly, the full Fee for the agreed term is payable in accordance with the payment schedule. Early termination by the Client does not cancel remaining payments. Once work has commenced, all Fees paid or payable remain non-refundable. We may suspend Services if payments are missed.
Rolling Monthly Services
Where Services are provided on a rolling monthly basis, Services are charged monthly in advance and continue until cancelled by either party by written notice or non-payment. No fees will be due for periods beyond the termination date. Services will cease immediately upon termination or non-payment.
Privacy and Confidentiality
Your privacy and the protection of your personal data are important to us. We handle your personal data in accordance with our Privacy Policy, which can be viewed at https://www.ahandcraftedbusiness.com/privacy-policy
We treat all non-public business information shared with us during the provision of the Services as confidential and will not disclose it to third parties except where required to deliver the Services, required by law, or with your prior consent. This obligation does not apply to information that is already in the public domain, independently developed by us, or lawfully obtained from a third party.
During your participation in the Service, you may have access to confidential information, including the personal details of other members. By accepting these terms, you agree not to disclose or share any confidential information relating to other members with any third party, and to take all reasonable steps to prevent such information from being published.
We use Kajabi to manage communications with you and may also use tools such as the Facebook Pixel and other analytics platforms to improve our services.
Any unauthorised disclosure of personal or confidential information belonging to another member may result in immediate termination of your access to the Service. If you leave the Service, you remain bound by these confidentiality and privacy obligations.
Payments and Termination
Payments must be made on time according to your chosen plan. If a payment is late or fails, access to Services may be suspended until payment is received.
Failure to pay may result in termination of your contract and loss of access without refund; however, all outstanding fees remain payable.
We reserve the right to terminate the contract at our discretion in cases of breach of these Terms, including but not limited to non-payment or behaviour that breaches these Terms (including the Behaviour provisions).
Upon termination:
Where the Services are provided on a subscription basis (including but not limited to The Make More® Club), all future subscription payments and obligations will be cancelled and access to the Services will be removed on the day before the next payment is due.
Where Services are purchased on a payment plan or fixed-term retainer basis (and not on a rolling monthly basis), and termination occurs due to non-payment or breach of these Terms, the full remaining balance for the agreed service period shall become immediately due and payable.
No refunds will be issued for payments already made.
Access to all Services may be revoked immediately.
Termination shall not affect any rights or remedies available to us in respect of payments due prior to termination or breaches occurring before termination.
If any payment remains outstanding, we reserve the right to take legal action or instruct a third-party debt recovery service to recover sums owed, together with any reasonable associated costs.
Cancellation
These Services are provided for business purposes; therefore, the statutory 14-day cancellation period does not apply.
Memberships: You can cancel your membership at any time via your account. Cancellation stops future payments, and your access continues until the end of your current paid period (your next renewal date), after which the membership ends. Annual memberships renew automatically each year unless cancelled before the renewal date. Refunds are covered in the Refunds section below.
Courses: Courses are non-cancellable once purchased. Full payment is due regardless of attendance, participation, or completion. Failure to access or engage with course materials does not entitle you to any refund, credit, or extension.
1:1 Sessions: Booked 1:1 sessions are non-refundable. You may reschedule a session by providing at least 48 hours’ notice. All sessions must be completed within 12 months of purchase; any unused sessions will expire after this period.
Consultancy / Done-For-You / Payment Plan Services / Growth Partnership: Where Services are delivered on a project, consultancy, or retainer basis:
Pay-in-full commitments: where a discounted fee is offered in exchange for upfront payment covering a defined service period, the Client may terminate the engagement at any time; however, once work has commenced, all Fees paid remain non-refundable and no refund will be due for the unused portion of the service period.
Fixed-term retainers (paid monthly): where Services are provided under a fixed-term retainer, early termination by the Client does not cancel remaining payments. Once work has commenced, all Fees paid or payable remain non-refundable.
Rolling monthly services: where Services are provided on a rolling monthly basis, the engagement continues on a month-by-month basis and may be terminated by either party by non-payment or written notice. No fees will be due for any period beyond the termination date, and Services will cease immediately upon termination or non-payment.
Termination by the Consultant: The Consultant may end an engagement early by giving 30 days written notice. Where the Consultant ends an engagement for any reason other than the Client's breach, non-payment or failure to cooperate, a fair proportion of any prepaid fee will be refunded on a pro-rata basis for the unused portion of the service period. Where termination is due to the Client's breach, non payment or failure to cooperate, no refund will be due and any outstanding Fees remain payable,
Refunds
For digital products and fixed Services (including recorded courses, live sessions, workbooks, downloads, and single 1:1 sessions), the Service is deemed provided in full once access is granted or the session is made available.
For ongoing consultancy, advisory, coaching, or done-for-you Services delivered over a period, the Service is non-refundable once work has commenced. As the work is delivered progressively and is offered at a discounted rate for upfront commitment, no refund will be due for any unused portion if the Client ends the engagement early. Refund terms on Consultant-initiated termination are set out in the Cancellation section.
For Memberships (subscriptions) all subscription payments, monthly or annual, are non-refundable. On cancellation, access continues until the end of the current paid period (the next monthly or annual renewal date), after which the membership ends and no further payment is taken. No refund is due for any unused portion of a paid period. Annual and monthly memberships are paid upfront and renew automatically each year or month unless cancelled.
No refunds will be issued after access to the Services has been granted or work has commenced, regardless of the time elapsed since purchase, including where Services are delivered over a period of weeks or months. (Failure to access, attend, engage with, or complete the Services does not entitle you to any refund, credit, or extension.)
We are not obligated to provide refunds for payments already made following cancellation or termination of the Service.
Digital-only products - including recorded courses, live sessions, workbooks, downloads or any combination thereof - are non-refundable. This is clearly stated at the point of purchase.
Delivery of services occurs when access is granted (login issued), or when the first live session occurs, or when materials are made available - whichever is earliest.
We reserve the right to cancel or withdraw a Service at our discretion. Where a Service is cancelled by us before any access is granted or work has commenced, a refund of amounts paid will be provided. Once access has been granted or work has commenced, no refunds will be due.
Nothing in these Terms affects your statutory rights in relation to defective goods or Services not provided with reasonable care and skill. If you have concerns about the quality of your purchase, please contact us.
Requests relating to billing or access issues should be submitted in writing to nicola@ahandcraftedbusiness.com
Chargebacks and Payment Disputes
You agree not to initiate a chargeback or payment dispute without first contacting us to attempt to resolve the matter.
Where a chargeback is raised for Services that have already been provided or accessed, this shall constitute a breach of these Terms. We reserve the right to provide evidence of delivery, access logs, communications, and work completed to the payment provider and to recover any associated costs.
Deliverables and Intellectual Property
These intellectual property and licence provisions survive termination or completion of the Services.
Training and coaching: During your participation in the Services, you will be provided with Service materials and information for use within your own business only. All intellectual property rights, trademarks, and copyrights connected with these materials remain with us. You may use the materials as learning tools but are not permitted to duplicate, share, or distribute copies to third parties, whether for free or for profit.
Consultancy, Advisory and Done-For-You: Any templates, frameworks, methodologies, checklists, spreadsheets, and systems we use or create remain our intellectual property. Where we provide bespoke deliverables specifically for you (e.g. reports, recommendations, audits), you are granted a non-transferable licence to use them internally for your business only. You may not resell, publish, or distribute them.
We take the protection of our intellectual property very seriously. Any breach of our intellectual property rights may result in legal action, including injunctive relief. These obligations continue to apply after you have completed the Service or if your contract is terminated.
We reserve the right to terminate your access to the Services immediately in the event of any breach of our intellectual property rights, as outlined in the Termination clause.
Limitation of Liability
To the fullest extent permitted by law, A Handcrafted Business, its affiliates, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use the Services;
- Any unauthorized access to or use of our servers and/or any personal information stored therein;
- Any interruption or cessation of transmission to or from the Services;
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party;
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control. In such events, we will endeavour to resume performance as soon as reasonably possible.
Our total liability arising out of or relating to these Terms shall not exceed the fees paid by you for the Service giving rise to the claim.
Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.
Complaints
If you have a complaint about the Services, please submit it in writing to Nicola Smith at nicola@ahandcraftedbusiness.com.
General
We intend to rely on the written terms set out in these Terms and Conditions for the services that we provide to you in delivery of our Services.
These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your Service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
If you are based outside the UK, you are responsible for complying with any local laws applicable to your business; this does not affect the governing law and jurisdiction agreed above.
Last updated: 28 May 2026